

Grand Palladium Jamaica Resort & Spa All Inclusive, Montego Bay hotel review Visited: August 2011
Posted by specialkb3
My family and I had a awesome week-long stay at the Grand Palladium Jamaica in August 2011. It was everything the website posted and more.
We loved the place, and everyone was very friendly. The place beautiful and kept very clean.
This is a five-star resort and spa at a great price. I booked a spa treatment/massage, and it was great. My skin was soft for the whole day. I loved the oils.
3 users found this review helpful. 1 found this review unhelpful.

Grand Palladium Jamaica Resort & Spa All Inclusive, Montego Bay hotel review Visited: July 2010
Posted by sexxysco22
I travel 1-2 times a year and have stayed at many all-inclusives...and by far this was the worst one ever! I was there for a family reunion. They clearly spend all OUR money on appearance b/c the property is gorgeous to look at but that's it. The customer service is absolutely horrendous, very slow and some staff members acted as though they could care less about helping you. They messed up room reservations, we had no soap, no washcloths, no towels, the bathroom had a sewer smell, the bed sheets had an odor and the pull out couch was dirty, stained and nasty to look at.
The food was making people sick because it wasn't cooked properly. My meatballs looked red inside!!! It's not steak...meatballs have to be cooked throughout! It was disgusting!
Restaurants have long lines...food not great....and dining rooms opened up late and had people standing outside waiting to be seated. At an all-inclusive?? I've never heard of this.
I returned from my vacation needing another vacation. Please heed my warning -- DO NOT GO TO THIS RESORT. YOU WILL REGRET IT!
8 users found this review helpful. 4 found this review unhelpful.

Grand Palladium Jamaica Resort & Spa All Inclusive, Montego Bay hotel review Visited: February 2010
Posted by thejame
The Grand Palladium overbooked its hotel by at least 300 rooms for the Presidents Week (February 12 - 21). Our trip had been booked, confirmed and paid for months in advance. Two days before we were scheduled to leave, Travelocity called to notify us that we could not stay at the Grand Palladium. No one from the hotel ever contacted us, and not so much as a form letter of apology was issued on their behalf. We met countless other people in the same situation - including a wedding party who was forced to relocate without notice. Despicable.
What was supposed to be a relaxing time away was a maddening week of trying to deal with Travelocity and our new hotel site to secure a comparable package that was purchased month before. The hotel should be ashamed that they assumed no responsibility whatsoever, despite happily accepting our $3,400 prepayment. You should only consider booking here if you have thousands of dollars to throw away.
3 users found this review helpful. 3 found this review unhelpful.

Grand Palladium Jamaica Resort & Spa All Inclusive, Montego Bay hotel review Visited: February 2010
Posted by geojo1
My wife and I along with two daughters and 9 other friends stayed here from February 14 to February 21. Our room # was 1106.
During our stay, my wife fell into the lowered part in front of the stage. She had no warning there was at least a 14" lowered area with no security ropes. She is still laid up from her fall. In fact, she has had additional x-rays taken.
I called the front desk after it happened, and the only thing they offered was to send a nurse to our room for a charge of $40.00. If this happened at any hotel in the states, they would have offered free medical care. Also, most people would have sued the resort.
In addition, upon arrival we had a problem with non-available rooms due to over booking. It was not resolved until we asked the company we booked through to get involved. No one seemed to care and there were people who spent the previous night sleeping in the check-in area.
This is deplorable. I cannot recommend this place to anyone.
3 users found this review helpful. 4 found this review unhelpful.
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