The premier Bahamas resort destination in the Out Islands. Book Your Stay Online & Save
The 'Club' is back, rennovated, friendly staff and loyal returning guests
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 There seems to be a loss of focus here. Visited: August 2008 |
| Posted by mcooper |
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This was our third visit. The first two were great! This last visit, we experienced a resort that was all about selling you condos and things. We were not pampered - but were just a number.
The lack of maintenance was everywhere - from rust and breaks in the outdoor lighting fixtures to broken mirrors in the casino itself. The bathroom doors had to be pried open.
The quality of the food has dropped - except at the WatersEdge. Also, they have created a village shops area that is strictly Disney-transparent cold.
It is beautiful and an eyeful with fish everywhere. However, you always feel the need to keep moving. Nothing is close anymore. Instead of relaxing, we found ourselves making excuses to not walk three blocks to a certain area or the ocean.
In addition, the noise level was frequently loud in the lobbies and fine dining areas. The dress code does not exist anymore. Our first two visits were the exact opposite.
The staff was attentive. We had no towels in our room, and the table's finish had blistered. We received the towels promptly, though. Another couple had a malfunction with their room key, and had to wait hours for the problem to be corrected and access their room.
The resort has evolved into a place to see or be seen. We wanted a resort to feel special and relax with fine dining. We hope it returns to its original mission so we can return. Now, it is the perfect destination for the "new money" crowd. |
| 0 users found this review helpful. 0 found this review unhelpful. |
 This was a nightmare in Paradise. Visited: August 2008 |
| Posted by nightmareinparadise |
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The rooms need refurbishing. The pool and pool area were very run down. Some guests sang and shouted at the pool bar until about 5:00 am without security telling them that they were disturbing the guests in the hotel (as well as the guests in the hotel next door!).
The lifts were always breaking down. There was a limited choice of food - which was also poorly prepared. Every time I ate in any of the restaurants, I got food poisoning. The restaurant staff was very unhelpful, and only served us when they felt like it. It seemed as if they would rather chat amongst themselves.
All in all, this was a nightmare in paradise! |
| 5 users found this review helpful. 2 found this review unhelpful. |
 This place is great if traveling with small children. Visited: August 2008 |
| Posted by objectmaster |
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I agree mostly with the exceptional review (A-list) from above, but disagree with the part on small children.
I was traveling with both a four-month-old and a three-year-old, and found that the Atlantis was extremely unsuitable for children of that age. Being exposed to tobacco smoke (due to the Cuban cigars available), and being forced to travel through the casino to get to some of the food outside was not pleasant. Simply stated, the Atlantis is far to loud for younger children.
The Best Western Bay View is far more pleasurable if you have a young family, and when best to enjoy your children than on vacation? This hotel offers the privacy and tranquility needed by small children.
I think singles, adults without young children, or college students on spring break may find this hotel too "quiet" for their taste, and should head over to the Atlantis for some gambling, booze, and dancing. |
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| 2 users found this review helpful. 0 found this review unhelpful. |
| This was a boring way to visit a beautiful country. Visited: August 2007 |
| Posted by beatricepants |
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What a disappointment!
Sure, the hotel was fancy and expensive, but the service was poor, the food was mediocre, and I might as well have stayed in the US!
This is a stupid way for anyone to visit another country. Resort vacations are not for me. I did not get to experience the culture of the Bahamas. What a bore. At least I was not the one who paid for it! |
| 3 users found this review helpful. 4 found this review unhelpful. |
| It was the best stay ever. Visited: May 2008 |
| Posted by michellechick18 |
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I loved it here. It was so nice and relaxing! |
| 0 users found this review helpful. 2 found this review unhelpful. |
 This is a nice place in a great location. Visited: March 2008 |
| Posted by nashreb |
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This was our ninth trip to Nassau/Paradise Island, but the first stay at Sunrise BC. It was located between the Ocean Club and Atlantis on that beautiful beach. We had a three-bedroom oceanfront unit, which was just great.
Sharon and all the staff were very nice and helpful.
We definitely will stay here again. |
| 1 users found this review helpful. 0 found this review unhelpful. |
| It's a great value, but they need to pay more attention to details. |
| Posted by lfinzer |
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Here are the good reviews:
Shops were just a block away, and Atlantis was a short ten-minute walk away. The food was good, and the themed nights were nice. The only desserts I liked were the ice creams, though.
They had a decent arcade room. The drinks were average. I liked the shows. The dancers were pretty, and they danced well. The lead singer was good, too. The limbo guy was the best!
Here are the bad reviews:
The pool was not heated, and it was just too cold! The hot tub was dirty and broken. The beach was okay. They need new floating equipment. It was dirty and looked slimy.
Also, the room needed fresh paint, and toiletries were not placed in the room. The temperature gauge of the room was not working well, either.
It cost $11.00 to do a pay per view movie in the room. The decor of the room was not nice, either. I have stayed in Motel 8 rooms that looked nicer. The drapes were sheer, and we were awakened at sunrise every morning. |
| 0 users found this review helpful. 0 found this review unhelpful. |
 Never again! |
| Posted by druckent |
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I don't know what the hype is all about at this resort.
It was way too huge, way overpriced, and didn't have any of the Caribbean feel that a Bahamas vacation should have. We've stayed all over the Bahamas' out islands, and a few times in Nassau, and we'd return to any of those in a heartbeat. We would never again go back to Atlantis, though.
The service received from resort staff was poor. They all seemed like we were interrupting them. The room was fine, but felt like any old Marriott in the U.S.
We had to scope out the pool and beach chairs by 6:00 am to have any chance of getting one for a few hours. We saw verbal and physical fights over pool chairs more than once. The place was huge, but it was crammed with people, which is not my idea of a relaxing time.
Yes, overall it was a beautiful place with beautiful grounds. However, we didn't really enjoy much of it.
Nobu was a disappoitment - especially for the money we spent on a meal there. I felt more like I was on the strip at the Jersey shore or in Ft. Lauderdale.
My suggestion is - if you're looking for this kind of vacation, pay a 1/4 of the price, and go to Vegas! |
| 1 users found this review helpful. 1 found this review unhelpful. |
| We like the Atlantis Resort. |
| Posted by swampfuel |
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We have been to Atlantis three times over the past few years. Obviously, we are huge fans.
If you are looking to go in the near future, book in the concierge level in the Royal Towers. The rooms are slightly more expensive, but the difference is made up quickly by the added attention given to you and the kids.
The lounge is large and very comfortable. There is a food presentation all day, which is great for midday snacks and drinks. The amount of time saved having breakfast and snacks up in the lounge makes a difference.
They also have a very nice continental breakfast with plenty of fruits and breads, and it is never crowded. With three kids, it is easy for them to get what they want.
The most impressive part is how well the lounge and the whole concierge level is patrolled. I have never seen any rowdy kids or noise the times we have been here. We are planning our next trip in April 2008. |
| 4 users found this review helpful. 1 found this review unhelpful. |
| It was not worth the trip. Visited: December 2007 |
| Posted by dean |
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The staff at Atlantis was the worst I have seen. They were negative, rude and seemed ignorant.
The coral towers were even worse than the staff. This building needs to be demolished. There were numerous problems with the rooms, as I got to see travelling with a group of ten people.
The grounds were great, but that was about it. It was very expensive, and not worth half the price! |
| 18 users found this review helpful. 6 found this review unhelpful. |
| It was the most fun - and amazing! Visited: May 2006 |
| Posted by jonelle |
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This hotel has everything. I came here with my boyfriend, and we had a blast. I had the best time with so many things to do here - excursions, night life, dining, and beach bumming.
It was such a wonderful experience and I took home great memories. |
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| 4 users found this review helpful. 4 found this review unhelpful. |
| It was excellent except for the meals. Visited: October 2007 |
| Posted by frand1118 |
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The meals were way overpriced!
I suggest you go to Hurricane Hole Plaza and local malls for decent meals and prices. It is just a short walk away. |
| 13 users found this review helpful. 0 found this review unhelpful. |
| Atlantis is beautiful - but overpriced. Visited: April 2007 |
| Posted by lisah |
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This place was enormous and beautiful - but way overpriced. We stayed at the Coral Towers and for $600 night, and all we got was a small hotel room with nothing extra.
The resort was big with lots of slides, pools, etc. However, it was not worth the money. If I'm paying all that money for the hotel, I shouldn't have to pay $40 for half an hour on a kayak in the lagoon, and another $200 for my friend and I to pet dolphins. It was a rip off.
Also, be very careful if you go to the Aquaventure water park. There was one ride where you get into a tube, and it takes you up a water escalator, you are then dropped down a slide with water. When you get to the middle, your butt slams down on a grid (they must not have enough water flowing through the slide).
It hurt so much! And afterward, I had two huge black and blues on my butt. I knew this didn't happen to just me because I heard other people yelling "ouch" and "ow" when they hit the grid.
Also, after I got to the bottom of the slide, I tumbled out of my tube into the water and so did my friend. Be very careful on this ride. These water slides in this part of the park are not safe at all and I've been to many resorts and water parks in my life. This one was by far the worst one.
I think you'd have more fun in Aruba or Cancun where it's cheaper. |
| 35 users found this review helpful. 6 found this review unhelpful. |
| We experienced paradise in Paradise! Visited: February 2006 |
| Posted by travlin |
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My husband, daughter and I had a wonderful time. We loved the hotel.
Our hotel room was beautiful. There was plenty of room for us to relax. We had so much fun at the pools. I would stay in the janitors' closet to be able to play in the pools! |
| 5 users found this review helpful. 3 found this review unhelpful. |
| I received horrible service. Visited: August 2007 |
| Posted by abcd18 |
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This was the worst service I have ever had. It is a two-star hotel at best.
The ceiling fan broke on my friend's head. My other friend had no water for an entire day. Hotel staff was rude and unhelpful. Towels were non-existent in the hotel.
Unless you are really rich and can afford to stay in the best towers, do not go to Bahamas and stay at Coral or Beach. You will have a horrible time. |
| 10 users found this review helpful. 2 found this review unhelpful. |
| It was dirty, with bad service - a rip-off. Visited: July 2007 |
| Posted by jjddoo |
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Clearly trading on its reputation and generous photos taken many years ago, the "One and Only" Ocean club is a dirty, overpriced ripoff.
We stayed in a suite, and had high hopes for a great room (priced at nearly $900/night). Instead, we had ants in the bathroom, faulty electrics, mosquitoes everywhere, rusty broken leaking pipes, noisy airconditioning.
In addition, I got food poisoning (two days in bed). The Atlantis resort itself was ridiculously overcrowded (you have to stand in line for every single thing you want to do). Also, there was litter everywhere - and a pervasive smell of rotting food and sweat. There's nothing like finding band-aids floating in the pool to make you want to get out fast.
The staff was breathtakingly rude - initially I put this down to "island time" where everything is more relaxed. Unfortunately no, the truth was they simply didn't seem to care and had no incentive to be polite. All service charges were pre-added to all bills, so we had no way of letting people know they were doing a good job.
Restaurants were outrageously expensive for really very bland and mediocre food (about 2.5-3x what you would expect to pay in the US for equivalent meal).
Also, our baggage was lost (seems to be common in this part of the world).
I suggest you avoid this dirty, nasty, rip-off. Find somewhere better to spend your money! |
| 5 users found this review helpful. 1 found this review unhelpful. |
| Stay anywhere else. Visited: February 2007 |
| Posted by traveler893 |
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The decor of the Riu's "restaurants" was only slightly worse than my high school cafeteria's. And that is the nicest thing I have to say about the Riu.
The food was inedible. The liquor was about three levels below the lowest quality liquor you could name. The beach was conveniently located right in the shade of the towering hotel, and half the rooms were treated to the sound of the "show" every night, which apparently consisted of repeatedly playing "Barbie Girl" at a high enough volume to disturb guests nine floors up with their doors and windows closed.
These rooms were also lucky enough to have a view of the loading dock of the Atlantis, which was where we should have stayed. In addition, the pool was crowded, the towel and chair service closed arbitrarily early, and the outdoor eating areas were plagued by plate-diving pigeons.
Our stay here was an absolute nightmare. |
| 7 users found this review helpful. 6 found this review unhelpful. |
| I was not impressed. Visited: July 2006 |
| Posted by dbalgowan1 |
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We were here July 2006. They had nice facilities, and the service was somewhat mixed. Plan on problems and delays at registration. It was overpriced, so if you're on a budget, choose another destination.
Food poisoning seems to be a serious concern here. We stayed on the compound, and ate only at Atlantis. All four of us experienced bouts of nausea, severe vomiting, and one had diarrhea for three days. The people in the room next to us also had a bout of poisoning. While at the casino, someone sat down next to me and told me her husband was up in their room with food poisoning. My wife saw someone vomiting in the lobby bathroom.
Customer service people were of no help, saying that they were unaware of any food poisoning complaints. I filled out a complaint, and they failed to investigate it. Unfortunately, we had no recourse.
This type of thing would not have been tolerated in a US hotel. It really marred what would have been a wonderful vacation. Most healthy adults can tolerate a day or so of vomiting and diarrhea (my wife had three to four days of persistent nausea). I would not go with infants, young children, older (60 or older) adults, or anyone with underlying health problems - food poisoning may have more serious consequences with them.
However, if you feel lucky, the facilities are nice. I personally will never return. Why they seem so blase about the food poisoning puzzles me - perhaps the 2005 hurricane season had a serious impact on their earnings, and they trying to cut corners. |
| 24 users found this review helpful. 5 found this review unhelpful. |
| Web site photos did not seem to be accurate. Visited: April 2005 |
| Posted by whatup |
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The lobby was nice, but the rooms were not. The rooms were very dated.
The web site showed very nice photos of the grounds and pool. It was excellent photography, which made the pool look large. It was not, however. Do not be fooled by the pictures!
The elevators were shut down to be worked on a lot of the time, which really made the (one) working elevator a pain to wait for - and full to the max when you did get on it.
Staff was pleasant, and very nice. However, we will not go back to this hotel again. |
| 3 users found this review helpful. 1 found this review unhelpful. |
| Riu Paradise needs a lot of work. Visited: November 2006 |
| Posted by linda9014 |
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I found the rooms to be very old. Everything above the beautiful lobby was in serious need of renovation. The beds were very hard and our floor lost power to the bathrooms every night!
They have three on-site restaurants that required reservations, gourmet, Japanese and the steakhouse. But there was a catch - guests had to line up by 8:00 every morning to book the restaurant they wanted that evening. And let me add - you will be in line a minimum of 80 minutes. Again, we had to do this every morning. After two days of this 8:00 am nonsense, we opted to eat at the buffet or off site. The Japanese and the steakhouse were a three out of five-star at best.
The buffet was terrific, and breakfast, lunch and dinner all had a lot of variety.
The beach was spectacular, with soft white sand and warm water. However, it could be very choppy, but they had a lifeguard on site. There were lots of chairs, but no umbrellas on the beach,. However, guests could rent them for $20.00 and up for the day from local vendors.
We never had a problem getting chairs or umbrellas around the pool. I found the pool water to be too cold, though.
The staff seemed very indifferent. It was hit or miss here, some were nice, but the majority just seemed to not want to be there. It could be difficult at times to get a drink, but they did have a pool and lobby bar.
Entertainment was okay. The same staff who tried to get guests up for pool aerobics also sang in the evening band!
It was a two-minute walk to the Atlantis next door. This tower will take you to the casino, shops and the aquarium.
At best, I give this place three stars. |
| 19 users found this review helpful. 5 found this review unhelpful. |
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