Sivory Punta Cana - Dominican Republic

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I thought this was a rip-off! Visited: September 2006 Posted by woofcyn This hotel is mismanaged, and difficult to book. Only one person handles reservations, and they did not answer telephone calls or email for days. We were overcharged, and the hotel will not respond to rectify the problem. After one month of calls and email, the manager offered to partially refund the amount, but then disappeared again. If you spend large amounts of money, you would expect at least a response from the hotel. A “five-star resort” does not ignore billing problems. Although the staff is generally friendly, very few people speak English, and they are poorly trained. Even if you speak Spanish, whether there are additional hidden charges depends on who you speak with. Our billing problems could have been avoided if the staff was knowledgeable. The concierge admitted that their staff lied about the service charges at the spa (26%), so that we ended up overtipping. Except for the empty restaurants, service is poor. Waiters and housecleaning woke us several times because they got the wrong room number. Also, house cleaning did not adequately clean the rooms. A concierge will call every night to see if everything is fine. But if you request anything, it will not come. There is no service on the beach. We did not experience the reported one-hour wait times or the severe food poisoning at the three restaurants, but the resort was empty during our visit. However, we did experience menu shortages as others reported. Also, the restaurant hours were inflexible. After all the hidden fees and expensive meals, there are much nicer places to stay for less money. This hotel is unprofessionally operated. The meals are extremely expensive (26% surcharge), and the hotel rooms also have a large 15% surcharge. The rooms inside are nice, but outside they look like cement cell blocks. The patios face each other, and there is no foliage and therefore no privacy. The beach is pictoresque, but the waves are too dangerous strong for swimming. The water is not clear. The fact that there are no restaurants in the vicinity makes you a victim to overpriced meals. Also, the place was infested with mosquitoes and bugs. The swimming pool is shallow at 4.5’ and separated by a cement walkway in the middle of the pool where the water is ankle deep; it is hence smaller than the picture. The spa and gym are tiny, too. If someone takes the time to write a negative review for a five-star SLH resort, there is something terribly wrong. 13 users found this review helpful. 6 found this review unhelpful. Did you find this helpful?

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