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 Warning - think twice before going! Visited: August 2008 |
| Posted by nctraveler090 |
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We just returned from a stay at the Riu Ocho Rios. Here is what I noted on our stay: Only about 70% of the staff were actually friendly and helpful
Don't rely on their Internet service. I found it extremely frustrating after paying so much for a stay at a resort, that what is now a basic commodity (internet) could only be found in the smelly sportsbar. Oh, and you have to pay $9.00 per 30 minutes of access.
The largest of the two pools was absolutely disgusting! Every day, there was a consistent layer of oily film on top of the water and a gathering of what looked like sunscreen foam in the corners of every step, etc. There were drink straws floating everywhere.
The pool was closed at least twice during hours for "treatment", but it never looked clean, didn't smell like chlorine, and didn't burn my eyes when I went under (which means there was barely any chlorine in it - scary).
The dinner reservation process was ridiculous! Each day we had to wait in line in order to make dinner reservations at any of the restaurants (besides the buffet) for the following evening. That meant we had to stop whatever we were doing each day at 4:15 and go down to a hallway near the lobby and get in one of the four lines.
The staff didn't show up until 5:00 or after to take the reservations, so we were stuck until then. However, if we got there any later than 4:15, we wouldn't get to eat until 9:00 every night. |
| 1 users found this review helpful. 3 found this review unhelpful. |
 UNSATISFIED HOLIDAY!!! Visited: July 2008 |
| Posted by holidaylovers |
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My family and I stayed at Club Ocho Rios for two weeks. The transfer time from the airport to the hotel was about hour and fourty five minutes. The bus had no Air con.
Check In took too long.My daughter who was 19 was given a Red band which is used to notify the bartenders not to serve alcohol to children. My husband had to go threw all our bags to find my daughetrs passport to prove her age.
The employees on the main desk were VERY rude!!!! I had to buy calling cards from ther and they were 20$ each, ten pound sterling and they tried to rip me off on a numerous of times, even though the manager told his employees that the money i was giving them was correct!
The room itself was lovelly, the design and decor was good but smelt very mouldy. The beds werent that comfy. The cleaners do a good job when they want to but come in on innapropriate times.
The breakfast was great, american style!We found the burgers tasted like processed meat, which you wouldnt expect from a 6 star hotel. Dinner time got boring same food, the line to make resverations for the restraunts was long and the chinese restraunt was disguisting.
Entertainment at night was the same, the Michael Jackson show was the only good one. Sports bar was very cheesy and same with the disco.
Kids club NO GOOD!! They dont watch your children in the pool!!!! very DANGEROUS
At the end of it we had a big bill to pay for the connection of the phone. £127.98p even though we had calling cards!!
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| 2 users found this review helpful. 0 found this review unhelpful. |
 I suggest you stay somewhere else! Visited: October 2007 |
| Posted by pkubacki |
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Upon arrival at the hotel (no rum punch greeting), we were given Junior Suite #1275. The room smelled like mold or mildew. A maid said that the whole side of the hotel smelled bad because the rooms didn’t get much sun.
Our refrigerator was empty - except for a jug of water. Also, two lightbulbs, a lampshade, and a balcony chair were missing. The safe didn’t work, and the TV was broken.
The front desk told us to wait in our room, and they’d send a maintentance person up. After half an hour, my husband called the front desk, and was told the maintenance man would be there in a few minutes.
Over the course of 2-1/2 hours, during which time we were trapped in our room, my husband called the front desk six times. Finally, I called. I was not quite as nice as my husband had been, and we had a maintenance man there within ten minutes.
He got the safe open, but could not fix it. He did find lightbulbs, and a chair. Because of the broken safe, we were told we could have another room at 12 the next day. We checked the next day from 12 until 4:30 pm, when a room was finally available.
I did notice several people in the lobby still waiting for their rooms.(Check-in time was supposed to be at 3 pm).
The new room was a big improvement-1131. There was no smell, and the only thing broken was the hairdryer. Once again, the refrigerator was empty - except for water.
The housekeeping supervisor called about the refridgerator for us, but it was still not restocked by 1:00 pm the next day. So, we went to the front desk, and carried the soda, and other items up to the room ourselves.
We left a tip for the maid, and the result was that we got fewer towels and no toiletries (which were in the room when we got there, so I would assume these were supposed to be replaced).
The sheets were never changed during the five nights we spent in this room. I know this because there was a stain on the sheet when we checked in, and it was still there when we checked out.
As for the food: My husband eats almost anything. Breakfast wasn’t too bad. However, lunch and dinner were abysmal. Even my husband had trouble finding something that was appealing to eat.
The food in the specialty restaurants was better than in St. Ann’s buffet (or the so-called Italian Restaurant). However, it still left much to be desired. This was a complaint we heard from all of the people we met at the resort.
Don't expect Jamaica’s famous coffee –they served Nescafe! The drinks were tasty; but there wasn’t much alcohol in them. A joke among the people we met was that you could drink all day and still be totally straight by nightfall.
On the positive side-the beach was beautiful. |
| 6 users found this review helpful. 8 found this review unhelpful. |
 Would definitely return! Visited: February 2007 |
| Posted by ontario,canada |
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We travelled to Jamaica for the first time in Feb 2007 and stayed at the Ocho Rios. Absolutely fabulous! No complaints whatsoever... We travelled with our two teenaged sons (17 + 15 yrs at the time). My husband and myself had one room and the boys had another. No problems! Friendly staff. Amazing selection of food. Clean rooms (I am very particular). Clean pool. Made reservations for a special dinner one night - great steak food. Continually stocked fridge. No complaints. Did the Dunn River Falls excurtion which was amazing a definite must do. Would definitely return; actually, thinking about going back early next year (2009) to Jamaica but might try the Montego Bay new Riu location. |
| 0 users found this review helpful. 0 found this review unhelpful. |
| I had a great time! Visited: January 2007 |
| Posted by nbcanada |
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I just returned from the Riu Ocho Rios. It was most definitely five-star treatment! They have ironed out all the problems that new resorts tend to have, and now is a good time to go!
We will definitely return. |
| 16 users found this review helpful. 1 found this review unhelpful. |
| It was fun and relaxing. Visited: June 2006 |
| Posted by darliza |
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This is the second Riu at which I have stayed, and it was wonderful. There were no surprises, as the service and resort were the same as other Rius.
The food was great, the service was great, and the room was fantastic. Also, the beach was big, and the water was beautiful.
I definitely call this a five-star accommodation! |
| 18 users found this review helpful. 0 found this review unhelpful. |
| This is not what you hope to expect! Visited: February 2006 |
| Posted by jamaicaforyou |
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This hotel had the worst food I have ever had anywhere. It was previously frozen in most cases, and completely awful (I witnessed the cooks dumping out frozen fish onto the grill).
The drinks were from mixes - and not fresh juices (like the big frozen marguarita machines).
Bring lots of one dollar bills for tips, as they will not cash your travelers checks!
The staff seemed underpaid and worked to death due to understaffing. The staff was extremely nice and helpful, however.
The rooms were nice, and the hotel was nice - they didn't skimp on that. However, the food was really awful, and that ruined everything else. Also, nightly entertainment was great.
I would not return to this hotel under any circumstances. Don't waste your hard earned money on this one. |
| 8 users found this review helpful. 18 found this review unhelpful. |
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| Riu Ocho Rios is a new hotel on a breathtaking beach, surrounded by Ocho Rios' famous rainforests and spectacular waterfalls. Deluxe accommodation includes 856 beautifully decorated rooms and Junior Suites, all equipped with mini-bar and liquor dispenser. Junior suites feature hydro-massage bathtubs for superior comfort and relaxation.... |
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