Caribe Hilton San Juan - Puerto Rico

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Excellent service, location, room, and views. Visited: May 2000 Posted by pfconlin I stayed here for a conference and had a fabulous time. I was desperately in need of some relaxation during the conference off hours, and this was the perfect place to be. I was greeted by terrific and attentive staff, my large room had a small balcony with an unbeatable view, and the hammocks on the beach were the perfect touch. Souvenir shopping was a short cab ride away and the hotel concierge gave great advice about which stores to hit in the 90 minutes I had to spare. I started planning my return trip to the Caribe on my flight home! 0 users found this review helpful. 1 found this review unhelpful. Did you find this helpful? It was disappointing. Visited: December 1969 Posted by lindw08 We arrived late (flight delay), and the room wasn't properly prepared. They sent us to the wrong room three times, and we had to go way back to the front desk. Then, the key didn't work. We didn't have towels, a trash can, or coffee - and the phone didn't work, so back to the front desk. By the time we were in the room, the restaurants were closed, so we had to use room service. I think we got the dregs due to late arrival. Also, the ice and soda machines on our floor were broken. We had to go to another floor. We were here five nights, and had to call housekeeping for something that was missing each night - including the room not being made up one day. We were told there was complimentary water in our room, yet when we requested it, it was room service - and $20.00 for four Dasani waters. The room was supposedly remodeled, yet the bathroom was a disgrace. The tub was completely plugged with rusted fixtures. Also, the stopper was rusted, broken and placed on the tub corner. It was totally not what I expected from a Hilton. I have to admit though, that the pool, beach, and grounds were beautiful. Food in the Palmera wasn't good - or worth the price. We were given a food credit for our troubles, and Palmera was the only place we could use it. It would have been very nice if the room was prepared, stocked, and remodeled. 1 users found this review helpful. 1 found this review unhelpful. Did you find this helpful?

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