Coqui Inn - Puerto Rico

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It's not bad for the price. Visited: March 2008 Posted by lindanjulio Mine was a four-night stay here. Check in took almost one hour, because they had a problem with their books - the register caused delay. The room was a good size for the price. It was generally clean, but could use a paint job. Also, the shower area could be updated. It was less than $100 a night, and in a great location. It was safe, and had three big 8 ft deep pools on location. There were also nice outdoor sitting areas and outside parking. There was no hot water in the shower, though. They upgraded and changed the room (softer bed and with a kitchenette). However, the air conditioner could have worked stronger. I would go back. 5 users found this review helpful. 0 found this review unhelpful. Did you find this helpful? This was a traveler's nightmare! Visited: February 2008 Posted by beisen We arrived at 11:00 pm, and they made us wait 45 minutes to check in because they were counting their till! Check-in took 30 minutes because they kept interrupting the process to sell candy and pop. After 12:00 am, when we finally went to our rooms, I discovered within minutes there was no running water! The toilet had flushed once, but the tank had not refilled: it was unusable. When I went to tell them, there were other guests complaining of no water all day! The entire hotel was without running water, so we could not be moved. By 1:00 am, I had secured two rooms elsewhere. I told them we could not stay at The Coqui because of the situation, and I requested that they issue a refund. After refusing a few times, the clerk said I needed to fill out a form and call the manager on the next day. Then, she gave me a form stating ” I am knowingly canceling my reservation without sufficient notice and agree to pay all charges”. I refused to sign it, and demanded the correct form. I filled out the correct form, and spoke with the manager the next day. He was apologetic. He agreed to credit my card for the full amount of $204.92, but said it might take a few days “to go through”. A week later, I called my bank and I discovered that instead of crediting my account for $204.92, they had charged me $204.92 for a second day! I'm still trying to dispute the charges with my credit card company! This place was horrible! They were rude to us, and they were incompetent and dishonest. 13 users found this review helpful. 1 found this review unhelpful. Did you find this helpful?

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