Golden Sands Villas - Puerto Rico

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It was terrible. Visited: September 2009 Posted by lvelez My family and I have stayed at various hotels all over. When we booked Golden Sands, the reviews were all very positive so we decided to stay. However, our stay was far from pleasant. Once we checked in, we decided to go to the pool, only to realize once we got out we could not receive towels at the towel hut. They claimed this was only for Embassy guests. It was absurd to have to take my asthmatic son through the lobby to get these at the front desk, but they assured me this was not this way on weekends. I also tried to purchase a flotation device and could not purchase it with my room key. This was also for Embassy guests only. Again, I needed to go back to the room to retrieve cash. When Saturday rolled around, the towel cabana once again did not want to distribute towels (even though they said they would be able to on the weekend). It was very disappointing, seeing that every time I had to leave my five-year-old son alone while I went to the lobby to retrieve a beach towel. Our toilet backed up three times. We called a plumber every time. After the third time, they advised us to place all toilet paper in a waste basket. Also, the room had a extremely worn and dirty carpet. The maid service only came in every other day instead of daily, which is the norm. We requested room service for breakfast, but they did not have any room service until 11:00 am. I went down to the restaurant to bring up breakfast for my children who were still asleep, and they refused to let me do so. Everyone had to come down to the restaurant. By the time I went to alert the family, which was ten minutes, breakfast was over and we had to wait until they opened for lunch at 12.30. At the only restaurant there, we could only pay with credit card or cash and not room key. So, again, I had to leave the restaurant go to the room and get my credit card. We could not understand that because it is all one building. There were so many restrictions between Embassy and Golden Sands AKA Aquarius. It was a very inconvenient stay, and the staff advised me this was because Golden Sands was a time share and Embassy was a hotel, although the same attached building and use the same amenities. It made us feel as if we were being discriminated because we stayed at Golden Sands. I booked a hotel. If there are other legalities within the hotel organization, it should not reflect upon the guests. We have never stayed at a resort where everywhere you went there was a different attitude when you said you were staying at Golden Sands. In my opinion, the guests should be treated the same. There should be no difference from one building's guests and the other. I would have requested my money and early check out back. However, when I spoke to Carmen Cordero, she refused. I saw no other choice but to advise you and finish the remainder of my stay. Please keep this in mind when reviewing your policy for Golden Sands. No one wants to go on vacation to be treated indifferently and rude. You go to relax and have no worries, not carrying any wallet, or worrying about towels, etc. 0 users found this review helpful. 0 found this review unhelpful. Did you find this helpful? It was very good. Visited: April 2009 Posted by leb9012 I stayed at the Golden Sands for five days, and it was great. It was peaceful, and the staff was just wonderful. The rooms were amazing and spacious. The only issue was parking for my car rental. However, the staff was great in staying with the car overnight if there were no available spots. 1 users found this review helpful. 0 found this review unhelpful. Did you find this helpful? The beach was not tropical. Visited: June 2008 Posted by skabanny Our family of five stayed at this resort. The resort was clean, and the pool was large and impressive. However, the beach was not impressive. The ocean floor was mainly seaweed and rock. We drove to Old San Juan to experience nicer water and a larger beach. No one could direct us to a 'beautiful' beach, though. We also tried the public beach five minutes away. It was nothing but a waste of time, though. 10 users found this review helpful. 12 found this review unhelpful. Did you find this helpful?

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