Rio Mar Beach Resort & Spa, a Wyndham Grand Resort

Puerto Rico

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*We had a very pleasant and relaxing week in this villa.* Visited: January 2008
Posted by keith_co83
	It was well located, about three minutes from the Golf Club, and seven minutes from the Ocean Villas and the Resort Center, with pools, restaurants, exercise facility, etc. Guests travel by golf cart from the villas to these facilities, which is a great way to get around the resort. A rental car is useful only if one wants to spend a lot of time away from the resort. The same car service that picks up at the airport will take you to dinner, tours, and other places. They are very nice people, too. We went to El Conquistador for dinner one night, and the total transportation bill was, with a generous tip, $35 per couple. The villa aspect was wonderful for the extra space, split cost, etc., but they are approaching the "tired" stage and need new mattresses and linens. Also, the usual typed, in-plastic information about the villa would be useful (e.g., we had no hot water for the first 1.5 days, and it turned out that what looked like a wall switch for a light in the kitchen actually turned on the hot water heat-er)! Ditto, the usual instructions for the TV would be useful--which station the TV itself should be tuned to, use the TV remote only to turn on and off and the cable remote for everything else. We found a perfectly adequate older IBM computer, with direct access to hi-speed internet. It was very useful to confirm flights an things. However, if I had not happened to notice it under the TV and wondered if it worked, we would not have been able to check e-mail, etc. Ergo, the suggestion for written info. The people managing the villas were very responsive, and very nice about any problems. Overall,the combo of "Where to Stay" and the local people for transportation and management made it very easy to arrange a relaxing vacation. Thanks due to Andrew, Shawna, Alfred, and Marco for their excellent help. The only down part was the wet condition of the two golf courses. They were very nice courses, but they had had considerable rain, and most days it was "cart path" only for carts, so 5-hour+ rounds were not unusual. I look forward to playing them again sometime under better conditions!
9 users found this review helpful. 0 found this review unhelpful.
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*This was a great resort - and beautiful.* Visited: October 2007
Posted by yvonne
	My husband and I stayed at the Rio Mar for his birthday, and we loved it. The room was beautiful, modern and clean. The pool area was so much fun. We were able to order drinks and food while sunbathing. Also, the staff was great. The only con was the lack of traditional Puerto Rican food. The food was okay, but we were looking forward to eating great Spanish food, and we had to go outside the resort for meals. The food at the resort was very expensive, and not enough for what you pay. We found it best to eat meals outside the resort and order snacks and drinks only.
8 users found this review helpful. 0 found this review unhelpful.
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*Rio Mar was outstanding.* Visited: August 2007
Posted by flyme1
	My family and I just returned a few days ago from the Wyndham Rio Mar Hotel. It was magnificent - the weather, the property, the entire experience. We love Puerto Rico, and will return over and over again! I do not understand some of the negative feedback. I think expectations and attitude play a big part! Folks, this property is beautiful, and Wyndham has added some really nice touches since taking over! The amenities are top notch, the grounds are meticulous, and the staff is friendly and courteous. What are you waiting for?
20 users found this review helpful. 0 found this review unhelpful.
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*It was exquisite - just what the doctor ordered!* Visited: July 2007
Posted by eppscrcj
	This was my third visit to Puerto Rico. My girlfriend is from the island, and her parents live here. I have the advantage of learning about the resort through relatives, and it was the best we have had. We left the resort (via rental car) for food and refreshments, but enjoyed the entertainment several nights at the resort. To experience Puerto Rico, you have to visit numerous places on the island. It is only through this experience that you will truly come to enjoy Puerto Rico as I have - nightlife in San Juan, shopping at the market, eating at small (but very good) mom and pop restaurants, visiting the rain forest, the casinos, clubs, and excellent beaches. These are only a few of the things you will come to enjoy. Whether you have small children, are honeymooning or visit by yourself, this is one of many places to enjoy - and it is truly excellent.
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*It was absolutely gorgeous.* Visited: July 2007
Posted by mei
	I had an awesome time here. The staff was so kind and helpful. The beach and pool were only a few steps away. It was one of the best resorts I have stayed in.
12 users found this review helpful. 4 found this review unhelpful.
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*It was perfect.* Visited: March 2007
Posted by ams226
	The staff here was amazing. They made me feel so welcomed. Although it rained a lot when I stayed, I still had a great time.

16 users found this review helpful. 5 found this review unhelpful.
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*It was perfect, and we had small children with us!* Visited: December 2006
Posted by mommy2l_l
	I cannot fault this hotel in any way. It was beautifully furnished, clean and had easy access to the beach and pools. The had great facilities within a few minutes' walk, and the staff was friendly and helpful. We had a toddler and a four-month-old with us, and everything was conveniently close by. The food was excellent with good sized portions. Our room backed on to the front of the hotel where an iguana pond was. This was a source of great amusement to our two-and-a-half- year-old. We enjoyed staying here more than we did at the other two hotels we stayed at during our stay on Puerto Rico. It was absolutely lovely!
27 users found this review helpful. 4 found this review unhelpful.
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*This was a great family vacation.* Visited: August 2006
Posted by new_york_family
	We stayed here twice in August 2006, and had a wonderful time. Because it was off season, we were given a free room upgrade for the second stay. The staff was exceptionally attentive and gracious, and our rooms were lovely. Our son loved the pool and the facilities. We found the food costly, except for the kids meals - but there were some excellent and very affordable restaurants near by. Overall, we highly recommend it and hope to stay at the Westin Rio Mar again.
19 users found this review helpful. 0 found this review unhelpful.
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*I was pleased with the room, but the restaurants were not all open.* Visited: June 2006
Posted by bigbluejlm
	Overall, I was very pleased with the hotel. They had a great beach! The restaurants could be better, though. I will return.
12 users found this review helpful. 1 found this review unhelpful.
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*I hated this hotel.* Visited: October 2005
Posted by tacole6023
	We stayed here a couple of weeks ago. What a nightmare we had here! First off, it took 30 minutes for us to check in. The staff seemed to disappear behind this closed door for at least ten minutes at a time, and only came back to give us some type of bad news. Also, this hotel advertised that they had 11 restaurants, yet only one or two were open each night. Marbella was open every night, but it was so expensive and the food was sub par. I got engaged during this trip and we were on cloud 9. After dealing with the staff at this hotel, we were down in the dumps. My fiance called the front desk to ask where else we could eat since our options were very limited. They hung up on her! She called back, and they hung up again and again. Finally, we exploded to management and somehow got 50% taken off our bill. There is never any excuse for the staff to treat the guests as if they are unwelcome, especially since we are the ones paying their salary. This hotel failed to advertise that virtually all of their restaurants would be closed. This is advertising fraud at its worst because the hotel is being dishonest with its guests. They charged us $70 for parking, and we didn't even have a car. Also, there was nothing even close to this hotel worth doing. It was in the boonies. The good news was - we checked out after only a few days and hopped a plane to Aruba where we were able to salvage what was left of our vacation.
19 users found this review helpful. 9 found this review unhelpful.
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*It was outstanding!* Visited: May 2005
Posted by curtnorl
	We just stayed for a four-day weekend, and my, what a pleasure! The staff was gracious, friendly and upbeat. The food was awesome, especially at The Grille Room. This restaurant was definitely a "cut above the rest". It was a bit pricy, but it was to be expected since the cuisine was phenomenal and the service was five-star. The beach was postcard beautiful, and the weather really cooperated for us. I have told so many of my friends about this trip that they are currently making plans to visit, too! This place is highly recommended. We thought it was much better than El Conquistador. Rio Mar Beach rules!
13 users found this review helpful. 0 found this review unhelpful.
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*Top shelf, soup to nuts, they have anything you want.* Visited: August 2004
Posted by jaredsch
	We changed our plans due to Hurricane Charley from Florida to Puerto Rico very abruptly. We had no idea where this place was(Rio Grande?). We just read about it online and looked at the pictures. It turned out to be outstanding. The grounds were spectacular. The staff was available and helpful with all of our particular needs (a small mix-up with booking was quickly resolved and with no inconvenience). Service was excellent in the restaurants and poolside. Food was very good (a little pricy, but to be expected). You can take a trip to the rainforest or somewhere else, or you can just go play golf or go to the casino. You can also use shuttle or car rental. At the resort, they had lots of activities for the kids and a very capable staff to watch and engage the kids in many aspects. But the main thing was, that it was as nice as it looked in the pictures and the weather was great. We would highly recommend a stay here.
8 users found this review helpful. 0 found this review unhelpful.
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*We enjoyed the mile-long sandy clean beach and clear blue water.* Visited: July 2004
Posted by mkalm
	We just spend our 4th of July weekend here. It was my first stay in the hotel, but I have stayed in about six or seven different hotels in Puerto Rico during the last five years for both business and vacations. They have a beautiful property, with clean rooms, and a great beach. The prices for food and recreation were a little high, but not out of line with other resorts of the same class. The place was very busy and probably had as many kids as adults, but since they mostly stayed in the pools, the beach wasn�t crowded at all � and beach was our reason for the visit. The main restaurant was buffet primarily, and it was very busy. It was okay. The Italian place for dinner was very good, but quite expensive.
9 users found this review helpful. 0 found this review unhelpful.
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*Deceiving!* Visited: April 2004
Posted by myrna
	Rude people. Dishonest. Watch your wallet and your belongings. Things get constanctly lost!!! dirty. Not fun. Long lines for bad food
5 users found this review helpful. 10 found this review unhelpful.
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*bad place with bad management* Visited: February 2004
Posted by ghadayale
	I visited with my husband and 9 months old son. The room was extremely noisy and very close to the elevator where kids are screaming and playing. The first day, I had my back pack stollen from the bell man desk. I had my drivers liscence passport and all the documents required for my return. We filed a police report. We waited and waited,we got nothing back. The third day I had a baby sitter watch my son while we went snorkling. She ate almost everything in the mini bar and watched 2 movies! When we spoke with the management, they would not refund. I also had my sunglasses and other valuables stolen from the room. I counted all of what was missing and filed a complaint to the VIRTUAL security department they claim they have. A woman called Myrna kept assuring me that I will be reimbursed for what was stolen since the insurance company will pay for it all. It is end of October now. ie 8 months after the miserable trip, they never return my calls and I can never find the head of security. He/she are constantly not there. It was such a bad vacation. People are waiting for tourists to rip them off. They are dishonest. And they look you in the eye and lie. And if you are hugry expect LOOOONG lines for BAAAAD food. my advice, go to the other resort.
15 users found this review helpful. 5 found this review unhelpful.
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*VERY DISAPPOINTING - WOULDN'T RETURN* Visited: April 2003
Posted by sisters125
	My family and I are big fans of Starwood properties. This is not one of their top properties, to say the least. The rooms are adequate, at best. They need to be updated - especially the bathrooms. The pools were OK - they do NOT rent cabanas here, they are on a first come, first serve basis. They need more help serving drinks by the pool. We had to get up and get our own. The concierge wasn't very helpful to us. They were far too busy and when phoning from our room, the phone just rang and rang. If we walked down there, the line was extremely long to speak to the consierge. The hotel was far too busy for the staff they had working. In the casino at a roulette table, the people were 3 deep waiting to play; yet they wouldn't open another table (lack of help). We were quite disappointed in this property and wouldn't return.
13 users found this review helpful. 4 found this review unhelpful.
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*The worst place that I have ever been!* Visited: April 2003
Posted by coverent
	I have no idea what went on during my week stay in Puerto Rico, but this hotel was the worst I have been to in my many years of travels. We decided to go here because this resort was listed in the book of Best Resorts in 2003. Forget that! No help, no excuses, rude, dirty, long lines, expensive. What else is there to say? Go at your own risk! I only hope that I am able to stop payment on the hotel part of this package vacation!
8 users found this review helpful. 5 found this review unhelpful.
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*The Westin provided excellent service, rooms and amenities!* Visited: March 2003
Posted by kimberly_a_cerillo
	The staff saw to our every need, the room was extremely well appointed and our overall experience was incredible!
4 users found this review helpful. 0 found this review unhelpful.
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*This was an excellent place to stay.* Visited: March 2003
Posted by sandy3
	I had the great pleasure of staying at the Westin Rio Mar in Puerto Rico for a week in March of this year. The resort itself was absolutely beautiful! Our room faced the mountains and the rainforest - an awesome view! The staff was very friendly and willing to help in any way possible. The food and the service in the restaurants were excellent! I can't say anything negative about this place! It was an excellent place to stay and I would definitely come back here and recommend it to anyone.
4 users found this review helpful. 0 found this review unhelpful.
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*We had a great time with the kids.* Visited: February 2003
Posted by ptmccourt
	The Westin had very nice facilities, rooms, pools, beach and golf course. The layout of the reost was very nice. The hotel, pools and beach were all near each other, yet designed to feel separated from each other. It made it easy for my wife and I to take turns relaxing on the beach while the other parent swam with our pool-mad daughter. The food in Marabbella was okay. Service was lousy for the most part, though. Food in Palio and Shimas was quite good, as was the service. I recommend making reservations in advance, they would seat us at Shimas at 6:45 pm even though the restaurant was 80% empty, claiming to have many 7:00 and 7:30 reservations. We sat next door and ate and watched maybe four or five more tables come in over the next hour. What a joke. The concierge and front desk staff were for the most part very good. We had no complaints there. If you plan on putting your children in the kid's club, do so with this in mind: TV, TV, and more TV. We put our daughter in it for the first two days and by the third day, we had her stay with us. There was simply no way that she should see two movies in a six-hour stay. They had less than one hour of swimming and minimal activities. There was a lot of hanging around the center with the TV blasting. The workers were very nice, but they needed to get it together.
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Rio Mar Beach Resort & Spa, a Wyndham Grand Resort Overview

Delight in the breathtaking beauty of the Rio Mar Beach Resort and Spa, a Wyndham Grand Resort, and its captivating 500-acres on one-mile of secluded tropical beach, adjacent to the Caribbean National Rain Forest of El Yunque.