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| Conrad San Juan Condado Plaza Hotel Test your Luck at the Island's Largest Casino at this Oceanfront Luxury Puerto Rico Hotel. | El San Juan Hotel, The Waldorf Astoria Collection El San Juan provides the Perfect Venue to Enjoy Puerto Rico's Beautiful Beaches by Day, and Vibrant Social Scene at Nigh | El Conquistador Resort Enjoy Spectacular Ocean Views at this Puerto Rican Paradise. |
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 It was terrible. Visited: September 2009 |
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| Posted by lvelez | |
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My family and I have stayed at various hotels all over. When we booked Golden Sands, the reviews were all very positive so we decided to stay. However, our stay was far from pleasant. Once we checked in, we decided to go to the pool, only to realize once we got out we could not receive towels at the towel hut. They claimed this was only for Embassy guests. It was absurd to have to take my asthmatic son through the lobby to get these at the front desk, but they assured me this was not this way on weekends. I also tried to purchase a flotation device and could not purchase it with my room key. This was also for Embassy guests only. Again, I needed to go back to the room to retrieve cash. When Saturday rolled around, the towel cabana once again did not want to distribute towels (even though they said they would be able to on the weekend). It was very disappointing, seeing that every time I had to leave my five-year-old son alone while I went to the lobby to retrieve a beach towel. Our toilet backed up three times. We called a plumber every time. After the third time, they advised us to place all toilet paper in a waste basket. Also, the room had a extremely worn and dirty carpet. The maid service only came in every other day instead of daily, which is the norm. We requested room service for breakfast, but they did not have any room service until 11:00 am. I went down to the restaurant to bring up breakfast for my children who were still asleep, and they refused to let me do so. Everyone had to come down to the restaurant. By the time I went to alert the family, which was ten minutes, breakfast was over and we had to wait until they opened for lunch at 12.30. At the only restaurant there, we could only pay with credit card or cash and not room key. So, again, I had to leave the restaurant go to the room and get my credit card. We could not understand that because it is all one building. There were so many restrictions between Embassy and Golden Sands AKA Aquarius. It was a very inconvenient stay, and the staff advised me this was because Golden Sands was a time share and Embassy was a hotel, although the same attached building and use the same amenities. It made us feel as if we were being discriminated because we stayed at Golden Sands. I booked a hotel. If there are other legalities within the hotel organization, it should not reflect upon the guests. We have never stayed at a resort where everywhere you went there was a different attitude when you said you were staying at Golden Sands. In my opinion, the guests should be treated the same. There should be no difference from one building's guests and the other. I would have requested my money and early check out back. However, when I spoke to Carmen Cordero, she refused. I saw no other choice but to advise you and finish the remainder of my stay. Please keep this in mind when reviewing your policy for Golden Sands. No one wants to go on vacation to be treated indifferently and rude. You go to relax and have no worries, not carrying any wallet, or worrying about towels, etc. |
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 It was excellent. Visited: August 2008 |
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| Posted by midysuarez | |
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This was the best family hotel. It would also be good for couples. It was enjoyable, romantic and more. |
| 1 users found this review helpful. 0 found this review unhelpful. | |
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 It was very good. Visited: April 2009 |
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| Posted by leb9012 | |
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I stayed at the Golden Sands for five days, and it was great. It was peaceful, and the staff was just wonderful. The rooms were amazing and spacious. The only issue was parking for my car rental. However, the staff was great in staying with the car overnight if there were no available spots. |
| 1 users found this review helpful. 0 found this review unhelpful. | |
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| This is a magnificent hotel. Visited: May 2008 |
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| Posted by arleness39 | |
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The service and the hotel quality were excellent, and its facilities were unique. I would like to receive information via email about any offers or special events that the hotel may host so that I may be able to attend. Thanks for all of your assistance. I completely recommend you stay at this magnificent hotel. |
| 5 users found this review helpful. 7 found this review unhelpful. | |
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| The river pool and grounds were great. |
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| Posted by springislandhopper | |
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The Hyatt Regency had a nice layout. The pools, hot tub and beach were all great. We had a good time. We were here with a group. The meals were not the average tourist choices, so I cannot say about the eateries and service. Does anyone know about the resort's future? |
| 2 users found this review helpful. 0 found this review unhelpful. | |
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 The beach was not tropical. Visited: June 2008 |
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| Posted by skabanny | |
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Our family of five stayed at this resort. The resort was clean, and the pool was large and impressive. However, the beach was not impressive. The ocean floor was mainly seaweed and rock. We drove to Old San Juan to experience nicer water and a larger beach. No one could direct us to a 'beautiful' beach, though. We also tried the public beach five minutes away. It was nothing but a waste of time, though. |
| 10 users found this review helpful. 12 found this review unhelpful. | |
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| It is out of business. Visited: September 2007 |
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| Posted by ucovar | |
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This property has been closed for four years. |
| 43 users found this review helpful. 5 found this review unhelpful. | |
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| BIG NEWS Visited: April 2006 |
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| Posted by rlfunkymonkey | |
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Ok, we own a Hacienda Del Mar Timeshare. We have been going down to the Hyatt for 12 years. With that said, we do know many of the people who work there and because of the friendly environment and nice people a few of them are practically family. We recieved a phone call before going to P.R. that the sister hotel is closing on MAY 31st of the year of 2006 which means they all lose their jobs. Since we bought our timeshare 3 years ago right before the closing of the Cerromar (where we stayed for nine years) the whole place has been going down hill. Resturaunts have closed and what used to be The Swan Cafe, was turned into an American Fast Food Diner: Jonny Rockets. (Sounds appetizing, but prepare for major heartburn) If you want beautiful upscale well kept resturaunts you would normally go to the Dorado Beach by Trolly, but now that its closing who knows what will happen. Now the only reason why i gave it 5 stars because its been my home away from home since i was a baby. It is a a beautiful place but i am paranoid that the resturaunt and staff conditions will get even worse once the Dorado Beach closes. |
| 53 users found this review helpful. 4 found this review unhelpful. | |
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| It was acceptable. Visited: January 2005 |
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| Posted by amalias | |
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This Parador was a mixed bag. I have stayed here two years in a row because of what it had to offer; the location, view and constant sound of the ocean. It was close to many other beaches, as well as tourist attractions. Yet the rooms were lacking to say the least. The beds were hard, and the bathrooms were dated. What this place needs is a major facelift, and it could become a $200 a night place. I will not return to the Guajataca a third year because of the dated conditions. Hopefully this diamond in the rough will take a turn for the better in years to come and I will once again return. |
| 0 users found this review helpful. 1 found this review unhelpful. | |
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| We used two rooms for three nights. Visited: July 2005 |
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| Posted by ccross | |
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The location was great. Coffee was available in the restaurant which was open early and late. The security was excellent, too. Cars were parked within the gated area. The hotel overlooked the ocean and tunnel by the beach. We hiked through the tunnel down to the beach. We found it quite interesting. We saw bats, six-inch caterpillars, crabs, urchins and small shells. The rooms were clean. The facilities were adequate. The plants and landscaping were captivating. There was a tennis court adjacent to the hotel. The pool and kiddie pool were clean and open with a lifeguard from 9:00 am to 5:00 pm. They might let you swim at your own risk if you ask. The hotel's primary focus seemed to be the two ballrooms on the top and bottom floors. This could be due to the extravagant weddings and coming out celebrations of the Puerto Ricans. Our rooms did not have microwaves, fridge, exhaust in bathroom, irons or clocks. The air conditioning worked fine, though. The rooms also had cable TV with a DVD or VCR. |
| 18 users found this review helpful. 3 found this review unhelpful. | |
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| we had a very pleasant stay! Visited: March 2005 |
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| Posted by graced59 | |
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I traveled to Puerto Rico with my husband and two kids (7 and 10). Our stay was perfect. The hotel was beautiful - the kids loved the pool. We loved the manager's reception each evening - drinks and popcorn. There was also free internet in the lobby (15 minutes only - which was okay for checking email), and we had a beautiful suite. The Dorado area was outside of San Juan, but close enough to visit the San Juan site. We rented a car and were able to check out Old San Juan (it was too crowded for me), and the rainforest (grea!). Traffic was unbelievable, though - and I thought south Florida traffic was bad! |
| 33 users found this review helpful. 6 found this review unhelpful. | |
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| This place is awesome. Visited: February 2005 |
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| Posted by martyss42 | |
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My favorite things to do here are have breakfast at Hyatt Dorado Beach and take a swim in the lagoon! |
| 12 users found this review helpful. 9 found this review unhelpful. | |
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| Amenities make up for the lack of a good on-site restaurant. Visited: January 2005 |
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| Posted by cdkeller | |
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I am a time share owner at the Hyatt Hacienda Del Mar, located at the Cerromar-Dorado Beach hotel complex in Dorado, Puerto Rico. Over the last two years, a few things have changed here and this is an up-to-date review having stayed here in January of 2005. First, and most importantly, the Cerromar Beach Hotel is now closed and has been for over a year now. You can, however, rent apartments at hotel room prices, at the Hyatt Hacienda Del Mar Resort, right on the property. This is fifty yards from the still-open casino that is on the first floor of the closed hotel. The hotel's closing, however, has affected the resort by making it less crowded, but this has also decreased the type and number of on-site restaurants. Most staff members claim the hotel will reopen within the next 16 months. That known, here are the good and bad points in summary. 1. It offers more to do than most resorts, especially for kids. The world's largest river-pool with its waterfalls and free tubing, can occupy an entire day. The beautiful pool is usually empty for laps. 2. The golf and tennis courses here are fantastic with no wait since the hotel is closed temporararily. 3. The Disney-like grounds are beautiful, as is the setting, which is right on the ocean. Ask for a room above the fifth floor as palm trees can block the ocean view. (All rooms face the ocean at Hacienda Del Mar) By staying at Hacienda Del Mar you get to share all amenities with the Hyatt Dorado which also has a beautiful pool, long white-sand beach and three nice restaurants. 4. The only bad comment? Sit-down restautants within walking distance are limited. The steak restaurant has closed. The Swan restaurant closed and reopened as a Jonny Rockets. The restaurants, Zen-Garden (Chinese-and excellent food) and Johnny Rockets (50's nostalgic) are completely out of character for a Caribbean Resort. To enjoy Caribbean food and atmosphere, you have to take a trolley (free) to the Dorado Hyatt five minutes down the road or take a taxi into town (ten minutes.) We have the same type of restaurants in any city in the U.S. The restaurants then, are disappointing since you expect a Caribbean atmosphere which these do not have. This should change and improve when the hotel is reopened. Other than this, it is a fantastic resort considering there is no entertaiment at night. We find the staff wonderful and everyone speaks both English and Spanish despite what other reviewers say above. I have been traveling to Hyatt Cerromar Beach every year since 2000 and liked it enough to buy a time share there. You'll have a wonderful time, but be prepared for some "onsite restaurant limitations". |
| 25 users found this review helpful. 1 found this review unhelpful. | |
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| This is a wonderful and relaxing resort for family with young kids Visited: December 2004 |
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| Posted by kozmo | |
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We were looking for a relaxing resort that was beautiful, family-friendly, but not too touristy, and the Hyatt at Dorado surpassed our expectations. My husband and I took our three-year-old son and our five-month-old baby with us, and we had a great time. We would definitely go back. We stayed in a beachfront lower room and were only steps from the ocean. In my opinion, the Buildings 11, 13 and 15 were the best located buildings on the property because these buildings were the closest to the beach. These buildings were a bit farther from the main building, but if you don't want to walk, you just call the valet desk and a golf cart will come to your door in two minutes to give you a ride anywhere on the property. The view from our room was incredible, we often felt like we were the only people around. The place was very quiet, we went the last week before the high season began, and the occupancy was low. A land crab took up residence on our back door, I had never seen a domesticated crab before - we enjoyed feeding him bananas, crackers and even sandwiches every day. We rented a car at the airport and kept it the entire week, so we did not eat any meals at the hotel except for breakfast several mornings. We enjoyed several of the area restaurants. After we arrived, we requested a refrigerator for our room, and the hotel staff brought one right away. We used the car to go to the nearby grocery store and get drinks and snacks for our room. We used the Hyatt Kids Camp for our three-year-old whenever we wanted to spend time alone, leaving our five-month-old in our room with a babysitter the Hyatt conceirge obtained for us. We used the same babysitter every night, she was a grandmother of nine and great with our baby. Our three-year-old loved the kids club and often stayed until it closed at 10:00 pm because he did not want to leave. The pools were nice, but we did not use them much because it was hard to beat having the ocean only 50 feet from your back door. We visited the sister property twice using the convenient trolley service, once to use the river pool (water was very cold) and a second time to take our older son to play miniture golf. The rooms were very nice, although the beds were small, I think they were doubles, not queens. The sheets were not 100% cotton I noticed. The property seemed a bit older and somewhat worn, but this wear and tear did not matter to us because the natural beauty of the property overall was great. The staff was very nice and accommodating to our every request. There was no night life and the TV in the room had few channels. We stayed at the Hyatt for eight days, and at the end of our stay we wished we had stayed for 10. |
| 34 users found this review helpful. 1 found this review unhelpful. | |
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| We enjoyed it here. Visited: April 2003 |
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| Posted by beherelove61186 | |
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The Hyatte Regency Cerromar Beach Resort was very clean and nice. We loved the pools. |
| 7 users found this review helpful. 2 found this review unhelpful. | |
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| This place was amazing, we can't wait to go back! Visited: June 2004 |
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| Posted by lauralea007 | |
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I always rely on the reviews written on this website to help me plan my vacation, so I absolutely had to submit a review as soon as my fiance and I returned from the Hyatt Dorado. I cannot rave enough about the quality of the beaches at this resort. I have traveled to many wonderful beaches and the unspoiled beauty we found at the Hyatt Dorado topped my list. The beaches were very calm and extremely family friendly. This was due to a man-made breakwater installed on the east and west beaches. The lovely thing about the beaches was that the crescents of sand seemed to stretch on forever, and staking out your own private area was no problem. Privacy ruled at the Hyatt Dorado! There were two afternoons where I saw only ten other vacationers - max. We did not even explore the pools because the beach was so perfect. I will say however, that the pool by Su Casa seemed much nicer than the main pool. As far as accommodations went, we were upgraded upon arrival to a beachfront upper room (hint - join the Hyatt Gold Club for free upgrades). The room was decorated tastefully in a Spanish hacienda style and the view was amazing. The beach was only 25-30 feet away. Suprisingly, even though we were so close to the beach we were never disturbed by any beach traffic. Dining options at the Dorado were a bit limited. We dined at Su Casa - beautiful location, overpriced for not so great service. We also ate at the Hacienda del Mar, again lovely location, much better service. Note to partiers - the Dorado's nightlife was basically non-existent. This was perfect for us, but if you are looking for action, the Dorado would not be for you. The best tip I have to offer is to arrange transportation into town to the local grocery store and stock up on essentials, like water, to avoid paying overpaying on these items at the resort. The trip to the grocery store only cost $16 and was well worth it. If you are a spa queen, don't waste your time at the spa at the Hyatt - it was not worth the money. I enjoyed my massage, but the facilities left much to be desired. Hyatt's sister property was a five-minute trolley ride away. In summary, the Dorado was a wonderful place to visit and we cannot wait to return. In fact, we are planning our wedding there! If you are looking for a romantic, secluded, getaway, this is the place for you! |
| 20 users found this review helpful. 1 found this review unhelpful. | |
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| Not a very good experience. Visited: August 2003 |
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| Posted by drodrigu1 | |
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We stayed in this place for just one night. The location is quite good and we were impressed with the view. However, service and room was not up to par. As soon as we checked in, found that the bathroom sink was clogged. We asked for someone to come in and fix it, but no one showed up (even after we called more than once). Windows did not close completely, as they were broken. The toilet worked sometimes and sometimes not. No one was available to clean the swimming pool and roaches floated dead in the water. The restaurant was extremely slow. We waited for over an hour for our order, and we were the only ones there! Still, I was charged $100 for the stay, even when I complained that this is not a $100 room. In all, if you want to have a good experience, do not stay in this location. |
| 12 users found this review helpful. 2 found this review unhelpful. | |
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 Beautiful but.... Visited: July 2003 |
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| Posted by mnewtz | |
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The Hyatt Dorado Beach and Country Club is a beautiful paradise but the hotel maid service and the high prices of food, drink and Dorado tour services easily dimmed the over all enjoyment. The staff was super friendly with the exception of the Front Desk. Not happy people in my opinion. Maid service was pitiful. They would come very late in the afternoon. It took us three days and several phone calls to get new washclothes and an ashtray. The food and drink prices were ridiculous. $9 for a hotdog! $5 for a bottle of water. Even if I was a millionaire, I would still be insulted by those prices! The Dorado Tour Services cost $25 per person to bring you to the hotel from the Airport and another $25 each to take you back to the airport. It was also $8 per person to take you to the grocery store in Dorado--about a 5 minute trip (2 person min). Our driver Roland was the best though! I guess as I look back meeting Roland was worth the cost! He made us feel like family! But I suggest renting a car--it's an easy drive, affordable and a great way to explore the many beautiful sites especially Old San Juan. Shop til you drop. Otherwise, request Roland as your driver on the Dorado Tours shuttle. He can take you to Old San Juan roundtrip for $25 each. I preferred Dorado Beach to Cerromar Beach. Calm, relaxing and we snorkeled with pelicans diving in the water near us to catch fish. Awesome. My suggestions for the Hyatt are: lower food and drink prices at all the restaurants offer a great variety of food stock your towels and washclothes lower Dorado Tour shuttle prices put a smile on your Front Desk employees lower the local call fees--$5--Come on! |
| 14 users found this review helpful. 3 found this review unhelpful. | |
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| I would never stay here again. Visited: July 2003 |
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| Posted by ashleydiva1 | |
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This hotel was similar in size and design to a college dorm room. The couch in the room was covered in a fabric that felt like vinyl. The bed was very hard and made a clunking noise when we sat on it. There were ant-type insects in the bathroom, the blanket on the bed had not been washed in God-knows how long, and the bathroom in the lobby was beyond filthy and was never cleaned during our overnight stay. The only thing going for this hotel is the beach, which is a short walk down the hill. The beach is pretty and appeared clean. If you’re expecting what you'd find in the U.S. at $80 a night, you will be very disappointed. We would have definitely gone somewhere else had we arrived earlier in the evening. |
| 0 users found this review helpful. 0 found this review unhelpful. | |
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| yes Visited: July 2003 |
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| Posted by lolystp68 | |
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somos 4 adultos 2 niños y un infante |
| 1 users found this review helpful. 8 found this review unhelpful. | |
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| Sponsored Links | ||
| Conrad San Juan Condado Plaza Hotel Test your Luck at the Island's Largest Casino at this Oceanfront Luxury Puerto Rico Hotel. | El San Juan Hotel, The Waldorf Astoria Collection El San Juan provides the Perfect Venue to Enjoy Puerto Rico's Beautiful Beaches by Day, and Vibrant Social Scene at Nigh | El Conquistador Resort Enjoy Spectacular Ocean Views at this Puerto Rican Paradise. |
Caribbean Puerto Rico Dorado Area Reviews