Mago Estate Hotel - St. Lucia

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Don't be fooled by the web site and publicity! Visited: November 2008 Posted by j_j_brown I would not recommend anyone to stay at this hotel. We were here for a week in November 2008, and were dissatisfied with many things. The web site is extremely misleading. In reality, the Mago Estate Hotel is in serious need of refurbishment. Outside, the steps are crumbling, the lighting is inadequate, and the garden is overgrown in parts. The roof terraces are unusable as they are almost derelict with broken paving and rusty sunbeds. In the rooms, the furnishings are worn, and the bedding and towels have stains and holes. The restaurant food is mediocre. On one day, they ran out of cheese and ham to flavor omelettes at breakfast. Also, on the one day we had dinner here, they ran out of beer. In addition, the bar was never open during our stay. The staff was totally unaware of the Mago Eden Club package advertised on the web site, and no welcome drinks or Happy Hour drinks were offered. It was impossible to use the spa because it, too, was closed for our entire stay. There was no management on site. There was a manager in St. Lucia whom we never saw, and the owner lives abroad. Fifty percent of the rate was charged at the time of booking - in our case six months in advance. We were given a thirty percent reduction on the overall charge in view of our complaints. However, the rates on the internet represent serious overcharging as the hotel at the moment scarcely warrants three stars. The publicity uses phrases like 'unparalleled luxury''magnificence' and 'culinary magic'. In my opinion, nothing could be further from the truth! 4 users found this review helpful. 0 found this review unhelpful. Did you find this helpful? Mago Estate is an amazing place in the sun. Visited: September 2008 Posted by rose_bud What an amazing place to stay! I nearly missed it after reading the awful review given by one guest. The place is above the town of Soufriere (which is in itself held back in time). The town is so quaint with old style colonial French architecture. I decided to stay there as I found that all of the natural places to visit were in the South. The room was amazing. We stayed in Zum Zum in the newly built Carib suites. What an amazing place. The wood of the building was imported from Bali, with so much beautiful architectural detail. There was a pool and deck below the room, and open air to the sea and piton view. There was some noise in the mornings and on some weekends, but as we were told 'we are part of the town of Soufriere, so when Soufriere has Jazz we have Jazz, this includes Carnival..) . We were given ear plugs in case the sound of nature got too much for us, but it never did. We had such an amazing stay. We have taken breaks all around the island, but this really was a great surprise considering the disproportionately negative reviews we saw when booking. In addition, the staff was excellent and ready to serve our every need. Thanks Mago for a great stay. 3 users found this review helpful. 3 found this review unhelpful. Did you find this helpful? What a mess! Visited: September 2008 Posted by miamicove It you have booked this hotel - please cancel. This place is not what they say it is. It is infested with rats, and they provide bad service, and poor management. We could not find a manager when we wanted to speak to one. We checked out early and refused to stay at this hotel. We were offered a bottle of wine, but that would not do any good for the bad service. 6 users found this review helpful. 2 found this review unhelpful. Did you find this helpful? It was infested with mice. Visited: February 2008 Posted by moonwalking I suggest you stay away, as we were harassed and had our money stolen. Also, the room we were staying in had mice in it. In the middle of the night, they came in and ate the bits that we had left out in the kitchenette. I do not advise you to come here, nor would I recommend it to anyone. Please stay away. 8 users found this review helpful. 0 found this review unhelpful. Did you find this helpful? I encountered horrible management. Visited: December 2007 Posted by permafrost I booked a room at Mago Estate two months in advance of the trip date. After reading on this site about numerous security breaches at the hotel, I sent one polite email to Mago Estate asking whether their security system has been upgraded in any way. I received an answer from the owner and thought that was that. However, today, two days before the arrival date, I received a call from their general manager saying that they double booked and that my reservation was canceled. When Expedia (I had booked through them) contacted Mago, the same manager told them that I was sending numerous emails with specific security requests that they could not specify. I think those people are untruthful I suggest you stay away! 5 users found this review helpful. 1 found this review unhelpful. Did you find this helpful? It could be a three-star hotel with a little effort. Visited: October 2003 Posted by drose We stayed in the "Noah" room the first couple of nights. The panoramic room as described on the web site was 75% obscured by trees and vines. We moved to the "Buddha" room where we could see Petit Pinon and the ocean without leaning too far over the balcony. Don't plunge into the plunge pool, it was only knee deep. The rooms were nicely furnished with fresh flowers. The AC unit was quiet and cool. You'll need it after a walk down the hill to town(similar to Florida in the summer). If you want a good view, you'll have to stay in the rooms up the hill with no AC. An AM radio for some island mood music would not be so hard, would it? We had to take our key up to the main desk before leaving for the day so the maid could get into our room. The walk to town was not bad, but you will be sweating by the time you get there. Take the water taxi to the beaches at the Hilton for $30, or to Anse Chastenet for $20. The water taxi was at the bottom of the hill on the way to town. Rent a car if you'll be travelling much. Make as many tour/travel arrangements as possible before you arrive. There was very little information about available tours from Soufrierre at the hotel. That may be because there were few tours from Soufrierre in which case you'll have to rely on taxi drivers in town. Bring money. This was not a beach vacation, but a study of life in the third world. If that is what you desire, get a room here for $150 per night and you may be happy. 3 users found this review helpful. 0 found this review unhelpful. Did you find this helpful? What a delightful experience. Visited: September 2002 Posted by ben2008dr Having recently stayed at the Mago Estate Hotel and having read the reviews on where2stay, I am surprised as to why the ratings are not higher than shown. My stay was a delightful experience. The staff was genuinely friendly and helpful, the room was clean and beautifully decorated with local carvings and artifacts, the food was excellent with a variety of local products and fresh fish caught that morning. Since my return to the UK, I have recommended this special place to many of my friends and collegues. 1 users found this review helpful. 0 found this review unhelpful. Did you find this helpful? Mago Estate Hotel was excellent - the true St. Lucian experience! Visited: May 2002 Posted by sue_hepper I have stayed at Mago Estate several times, and on each occasion have been impressed by the quality and standard of service in what is a wholly unusual and beautiful location. It is true that the ‘open air’ design of the rooms is for people who are accustomed to nature and the customary sounds of the Caribbean (roosters, etc.). However, the setting gives a true feel of life in St. Lucia. The food is of an excellent quality with a continually changing menu. The staff is helpful, yet unobtrusive and always keen to advise you regarding local sightseeing or trips farther away. Mago also makes a great change from the tourist ambiance of the northern part of St Lucia. I highly recommend it. 1 users found this review helpful. 0 found this review unhelpful. Did you find this helpful? An experience in unsophisticated luxury. Visited: January 2002 Posted by johnpeters75 We truly enjoyed our stay at the Mago Hotel. Never have we stayed in such a unique atmosphere and delightful surroundings. Only the well-experienced traveller will enjoy this unsophisticated luxury. Do not expect air conditioning and satelite television, but the more genuine sounds of tree frogs for a real tropical island feel. 1 users found this review helpful. 0 found this review unhelpful. Did you find this helpful? Has its ups and downs. Visited: August 2001 Posted by mervnmetals23 The first three nights of our trip my husband and I stayed at Mago Estate right above the town of Souffriere. The hotel was very charming; full of cobblestone walkways and walls, tons of flowers and greenery, a tree house built into the hotel lounge area (which was nestled under a large volcanic rock), as well as a refreshing pool just outside the bar. All were open-air and perched on a hillside. In fact, it was the only Caribbean hotel to win some sort of charming hotel award (can't remember the name). It was beautiful, but we did feel somewhat isolated especially since we were just about the only tourists in town. If you want to get away from it all for a couple of nights, this is the place to go. There was no phone, no air conditioning, no TV. A standing floor fan did the trick. While this place gave us a wonderful view of Petit Piton (including from our room) and the town, the dogs and roosters down below never stopped going at it. But we did get used to it after awhile. It was also a steep and tiring hike from town, back up to the hotel. Unbeknownst to us, the hotel automatically charged a 10% service charge on the entire bill, plus the 8% general tax, which you find out about when you check out (for a total of 18% tacked onto your bill). We were also charged for two local phone calls that the front desk made for us since we didn’t have a phone. One was for a cab and one was for dinner reservations. But the staff was wonderful and very friendly. 1 users found this review helpful. 0 found this review unhelpful. Did you find this helpful? Enchanting Visited: April 2000 Posted by phillybob2000 4/1-4/4/2000: This is one resort whose pictures on-line are actually modest. It is even better than pictured. This felt like our own private hideaway retreat (even though all rooms were booked, there are only a few of them anyway). We were in the Julius Ceasar room which was the former master bedroom in what had once been an architect's private residence. Mago can be a launching pad for everything and anything you would like to do on the island. Nestled on the side of a hill and overlooking the Caribbean and one of the Pitons, it a short walk down (and a slightly more tiring one back up) to the town of Soufriere where one can enjoy the botanical gardens, a local restaurant (recommend: the Old Courthouse at sunset) or water taxi to the beaches of Anse Chastinet (great snorkeling) or Jalousie (white sand and rental availability of water craft). Taxis and guides can be arranged for trips to the Rainforest, the Pitons and the Sulfur Springs, etc. Only caveat (and this is not to be considered lightly) is that the hillside setting puts the town's other inhabitants of dogs and roosters on stage as they perform their nightly ritual of trying to outdo each other in noise during normal guest sleeping hours. An antidote for such is to exhaust oneself for the day with activity and at night, with drinks from Brian, the Mago bartender. We intentionally split our week into two hotels which also turned out to be a great idea, though the next hotel could not match Mago in intimacy and specialness (though exceeded it in overnite solitude and perhaps just slightly in view). If you really want a unique experience and are a little on the adventurous side, Mago will satisfy you. 2 users found this review helpful. 0 found this review unhelpful. Did you find this helpful?

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