Sandy Point Village - Trinidad and Tobago

Home » Caribbean » Trinidad and Tobago » Tobago

Know Before You Go!

Have you visited Sandy Point Village? We'd love to know what you think...
Please write a review with as much detail as possible. Tell us about the amenities, facilities and staff.

Click Here to post your review for Sandy Point Village.

Don't come here. Visited: March 2009 Posted by bwc They ruined my vacation! On our first morning of staying here, we believe a maid stole $500.00 from our room. We were offered no assistance from the management, and the police were of no help. 5 users found this review helpful. 1 found this review unhelpful. Did you find this helpful? It was a ghastly, horrible experience! Visited: July 2007 Posted by penkev_ker I stayed here in 2004 and really enjoyed it. So, after trying other hotels for the past two years, we decided to go back to Sandy Point. It was a huge and horrendous mistake! This was the worst vacation I’ve ever had: from check-in to check-out. Upon check-in, we were greeted by a receptionist with a really bad attitude (Ms. Bacchus). She informed us, rather disdainfully, that one of the apartments was still being cleaned (even though we checked-in over an hour later than their check-in time of 1:00 pm). We were given two shoddy, run down apartments that could not accommodate all of us. I informed them that these were not the apartments that I'd reserved. I was then told by the receptionist, who looked at me scornfully over her glasses, that there was nothing she could do, except advise me to check-out. Splendid idea! By this time, it was already after 5:00 pm, and there were nine of us - four of which were children and one teenager. What was I supposed to do at that late hour? We were all tired and hungry by then. I thought that maybe we were being treated this way because she didn't think we were tourists, since we're from their sister isle, Trinidad. However, while I was awaiting some sort of acceptable redress to my situation, I witnessed the same attitude being given to an American. His problem arose from the fact that his apartment was filthy and he had two very young children along with him and his wife. Again, I saw scorn in the receptionist's eyes when she said there was nothing she could or would do, and that the gentleman and his family should check out. He explained to her that this was his first trip (and I'm sure his last) to this island and he does not know his whereabouts. She couldn't care less apparently, because her explanation was, and I quote “That is Sandy Point, a bag of problems”. Imagine that! Anyway, her supervisor finally found two suitable apartments for my family and because of her gentle mannerisms and kindly persuasion, we decided to stay. (By this time, I'd located another hotel that could accommodate us, but had to call back and cancel). The next day, we ventured to the larger of the two pools at the hotel. That same night, two family members had to be hospitalized for extreme vomiting and diarrhea. They thought it was something they'd eaten. However, a couple of days later, when we ventured to the same pool, I (along with the four kids!) had to be hospitalized with the same illness. When I returned from the hospital and informed a member of the hotel staff of what had happened, they just brushed it off nonchalantly. We were supposed to check out on the Tuesday. However, because we were not scheduled to leave until the Wednesday morning at 3:30, I explained my plight to the supervisor on the Monday. I asked her if we would be able to keep one or both of the apartments, and was told she would have to check to see if they would be available for our further use. You would think the nightmare would have been over. Yet, it was just coming to a climax. After having a ghastly check-in and a hospital filled week (and having requested the further use of our apartments) the following Tuesday morning I was informed that we would be able to use the larger of the two apartments, but would have to check out of the other by 11:00 am. On so doing, when I went to give up the keys at that time, I inquired (and fully expected to) if I had to pay an additional charge for the further use of the apartment. To my pleasant surprise, I was told that I did not have to do so, and I thought that was probably my compensation for the horrible check-in we had endured. The four adults had gotten an invite to eat some local dishes that same night, from a mini-mart owner where we'd patronized frequently during our stay in Tobago. So, we attended, leaving the kids in the care of the very able teenager. About 10:00 pm, I received a call from her saying that there was a lady outside the apartment demanding that they vacate at once. We immediately went back to the hotel to find out what was going on. We were told by another lady with a bad attitude that we had to leave the premises at once. I explained to her my earlier discussion with the office staff. She said they were wrong to have not charged me extra for the continued use of the place, and that we were to pay an additional amount of $1,000.00 for using the apartment for the next five hours. I felt that that was exorbitant, to say the least, and she apparently didn't like my disagreement. She told us we'd have to leave in no uncertain terms, despite the late hour (and the fact that we had kids with us). Along came her husband Mr. Troy Small, (who said he's managing the place for his father), to whom I explained my predicament and pleaded with his better judgement to at least allow the teenager and the kids to stay. At that point, Ms. Bacchus decided to argue that we could easily sneak back in to sleep. In the end, I paid approximately $650.00 for the kids and a teenager to spend the next couple of hours. The four of us were extended the kind courtesy of a place to sleep by the kindly gentleman who had invited us to the cook. Thanks to him, we actually got a little rest before leaving Tobago. Needless to say I, nor my family, will ever set foot at Sandy Point Hotel ever again. I strongly urge anyone contemplating doing so to reconsider. There are too many other lovely places to stay on that island, where the staff actually knows something about customer service! Sandy Point response: They were caught trying to remain in the room without paying. Our front desk closes at 10:00 pm and the evening shift works from 3:00 pm to 10:00pm. Knowing this, they requested a late check out at 3:30 pm thinking that the evening shift would assume they already checked out, then quietly leave at 3:30am the next morning. At 7:00pm the evening shift noticed that the room key was missing, we realized that they were still in the room. They were contacted and told that they would have to pay for the extra night. They first claimed that management allowed them use of the room until 3:30 am the next day and they refused to pay. They were then told that if they did not pay for the room that night they would have to leave. At this point, they requested to pay for the children to stay in the room and that the adults ! would remain "outside". I did not want to put their children out given the late hour so I agreed. They have since been banned from this hotel. 34 users found this review helpful. 6 found this review unhelpful. Did you find this helpful?

Other Popular Properties

	half moon blue hotel - Tobago Here's a little property that only a small number of Europeans, and even fewer Americans, know about. If you're planning a trip to Tobago, one of the most charming hotel...		Le Grand Courlan Resort and Spa - Tobago LeGrand Courlan Spa Resort All Inclusive is a 3.5 star hotel located on the leeward side of Tobago on Stone Haven Bay, this resort is five miles from Scarborough and...
	Ocean Point Apartment Hotel Tobago - Tobago Ocean Point Apartment Hotel is a 2.0-star hotel. Located adjacent to the Tobago Plantations PGA golf course, this hotel is only 3 miles from Scarborough. ...		Grafton Beach Resort - Tobago Grafton Beach Resort is a 3 star hotel located in Stonehaven Bay. This contemporary British-style hotel is one mile from Fort Bennett and Little Courland Bay. ...