We were not happy with the room provided to us. The room (bathroom) was dirty. The pictures advertised on website are very deceiving & are a total misrepresentation. Definitely not a 5*.
A male staff member entered our lockedroom w/o knocking. I had gotten out of shower. Aside from being totally mortified, I quickly covered. The guy said there was leak coming from faucet.
Front desk called saying she had to move us. Her attitude toward us was unacceptable. The way that she handled the situation was totally unprofessional, since she told me to go over to the Atlantis Hotel. This is not how a 5 star resort should be run or how guests should be treated.
Staff told us its not their fault but it was our travel agents fault for not informing us about their poor conditions.
The 2nd room had brown stains on the sheets & dirty room. We called down numerous times for someone to come up to change our sheets. No one ever showed up.
I have never been so disgusted, not only with the unprofessional service and attitude, but with the unsatisfactory condition of the hotel and the dirty room(s) that were provided. For the expensive rate we paid for our trip, I was 100% dissatisfied and could not wait to return home after our 2nd night.
The hotel should not advertise the hotel as a 5 star when; in fact, it does not provide the services and accommodations of a 5 star.
This property definitely does not deserve a 5 star rating based upon my previous vacations and experiences while on holiday where the resorts were immaculately maintained and the staff went above and beyond to ensure that their guests thoroughly enjoyed their stay.
After speaking with numerous guests staying at our hotel, I found they shared the same concerns and were very unhappy/disgusted as we were. The Riu Paradise has a long way to go in terms of customer service.
This vacation home is incredible---spectacular views, unbelievable amenities, outstanding service by concierge and what a party haven to be with friends and family!!
The building has 6 units. We stayed in a 2 bedroom apartment. The apartment had internet, flat screen tv with cable, air conditioning, bathroom a beautiful kitchen with a dishwashing machine which made it so easy to keep our place together. The apartment was very clean, both bedrooms had huge closet space and a laundry room right next to the apartment. The owner was very friendly and hospitable. We definitely had a much needed winter getaway weekend! We recommend this place.
I decided to spend my Christmas vacation here in Saint Lucia with my fiancee because I heard Saint Lucia is known for its miles of scenic roads and exquisite beauty and the climate is soothing and warm. We are orginally from Wisconsin where it is excessively cold around this time of the year. While surfing the net, we decided to spend some time at the Fond Doux Estate and this was the most enjoyable stay ever. Fond Doux is luxurious, natural, and the people are very hospitable. The ambiance was breathtaking to say the leas. We were treated with nobility. The staff were very friendly, and I can't forget the sumptuous, appetizing meals! Fond Doux is a true fairy tale!
The very spacious condominiums were very comfortable with a full kitchen, washer & dryer, and modern decor. The views were beautiful overlooking the pool and the ocean. The staff was very accommodating to every need, big or small, and my stay was really enjoyable!
